CREW RESOURCE MANAGEMENT (CRM)

CRM is used by flight crew (and others in a safety critical role within aviation) to enhance the safety of every flight. It promotes the use of non-technical skills, like teamwork and decision making to ensure sound situational awareness and problem solving.

Course Objectives

The objectives of the CRM course is to help participants develop and enhance their situational awareness, self awareness, leadership, assertiveness, decision making, flexibility, adaptability, event and mission analysis, and communication skills.

Course Contents

Initial Indoctrination
Communication Process
Internal and External Influence of Interpersonal Communication
Barrier to Communication
Listening Skills
Decision Making
Effective Briefing
Developing Open Communication
Inquiry, Advocacy and Assertion Training
Crew Self Critic
Conflict Resolution
Team Building and Maintenance
Leadership and Followership Training
Interpersonal Relationship
Workload Management
How to Prepare, Plan and Monitor Task Completion
Workload Distribution
Distraction Avoidance
Individual Factors
Stress Reduction

Delivery Options

Available through 2 days classroom delivery by experienced and qualified instructors. Audio-visual aids is used extensively to reinforce learning and each participant will recieve a copy of the training handout.