Dana Air Avails Round-The-Clock Customer Service Responses

In order to provide on-time responses to complaints and or enquiries from its teeming patrons, Nigerian Dana Air has introduced 24 hours, 7 days Customer Service which is part of its promise to offer improved customer relationships and guarantee customer satisfaction. 

The airline in a statement by Dana Air’s Media and Communications Manager, Kingsley Ezenwa reads: “Dana Air will now be available on Email Contact@flydanaair.com, Phone: 01 2809888, and on WhatsApp 07051190363 to attend to all calls, mails and chats 24/7.”

Ezenwa said the new introduction is borne out of yearnings from the airline’s current and prospective customers. ”Having reviewed the number of mails, calls, and chats that we receive on a daily basis and the time that we receive these messages and requests, we decided to introduce this to cater to the needs, requests, and inquiries of our guests 24/7, ” he said. Read More

FG Approves N1.3bn Surveillance Cameras for Lagos, Abuja Airports

The Federal Executive Council on Wednesday approved a contract worth about N1.3bn for the design, supply and installation of PTZ long range tarmac camera surveillance system at the Murtala Mohammed International Airport, Lagos and the Nnamdi Azikiwe International Airport, Abuja.

The Minister of Information and Culture, Lai Mohammed, disclosed this to State House correspondents at the Presidential Villa, Abuja after a meeting of the council presided over by the President, Major General Muhammadu Buhari (retd.).

Mohammed, briefed the journalists on behalf of the Minister of Aviation, Hadi Sirika. Read More

Why Dubai Authorities Should Stop Toying With Nigeria

HE recent decision taken by the Dubai authorities to stop Nigerian passengers from entering the country onboard any other airline outside Emirates can be described as another dimension of how countries around the world are ever ready to use Nigeria and her citizens as guinea pigs in the scheme of aero politics.

Though the policy has since taken effect, the development has continued to raise dust with many questions waiting to be answered.

The new Dubai policy specifically targeted at the Nigerian travelers boldly declared that all Nigeria-Dubai bound passengers must fly only Emirates airlines, foreclosing and boxing out transit routes opportunities into Dubai from other carriers. Read More

Commercial Pilots Blame Pandemic Downtime for In-Flight Mistakes

The steepest downturn in modern aviation history means plenty of airline pilots are spending weeks or months of the coronavirus pandemic idling at home.When they do return to the cockpit, a few are admitting that they’re out of practice, and knocking off the rust is proving harder than anticipated.”This was my first flight in nearly 3 months,” one pilot wrote in a June report explaining why he or she neglected to turn on the critical anti-icing system. “I placed too much confidence in assuming that it would all come back to me as ‘second nature.'”The report on that flight, which landed without incident, is one of more than two dozen documenting the challenges of returning from pandemic-related leave filed in a federal system for tracking aviation mistakes. Read More

Ekiti Cancels Sponsorship of Pilgrims to Mecca, Jerusalem

The Ekiti State Government has said it would no longer sponsor pilgrimages to Mecca and Jerusalem.

The state Deputy Governor, Bisi Egbeyemi, who made the disclosure, said the development is in line with the federal government’s decision to end sponsorship of pilgrims, thereby saving funds for development purposes.

A statement by his Special Assistant on Media, Odunayo Ogunmola, quoted Egbeyemi as speaking when he hosted members of the state Muslim Pilgrims Welfare Board. Read More

IATA CEO Calls For Government Partnerships Amid Disjointed Restrictions

Over the last year, there have been several restrictions introduced to help curb the impact of the pandemic. However, these efforts have been inconsistent across the globe and often against the advice of aviation bodies and health groups. Nonetheless, the industry is going through another dark period with several strict measures in place. International Air Transport Association (IATA) CEO Alexandre de Juniac believes that government partnerships are now more essential than ever. Read More